Privacy Policy

We are respectful of your privacy. Your privacy rights are clarified in this policy, which also indicates the methods by which we collect, use, share, pass on, and store your personal information.

Terms we use in this policy

When we refer to “Orm Guru,” “we,” “our,” or “us,” we mean Orm Guru, registered under ANUSHKAS GROUPS at ARUN VIHAR, 1191, SEC 37, NOIDA, Gautam Buddha Nagar, Uttar Pradesh, 201301. This is the entity responsible for processing your personal data.

The terms “website,” “platform,” or “service” refer to all websites, applications, and services operated by Orm Guru.

“Public personal data” refers to information shared on our website that is accessible to anyone on the internet and permitted on our site. In contrast, “private personal data” refers to information we do not make publicly available on our website.

Third-party websites

Our platform may include links to external websites, but this does not imply that we endorse or support them We suggest you thoroughly review the privacy policies of these third-party websites., as their methods of collecting, handling, and processing personal data may differ from ours.

Visibility of Your Reviews and Profile Information

The review and your Orm Guru profile are both visible to all visitors on our platform when you submit a review. Your public information and the evaluations you have shared are accessible to anyone who has accessed your profile. The reply you provide will be accessible to everyone if you are a business-related user and respond to a review. We categorise all of this as public personal data. When establishing your Orm Guru profile and username, you are in complete control of the amount of personal information you include.

Personal data we collect

Personal data is any data that pertains to an identifiable individual. We may collect and process personal data about you when you create an Orm Guru user account, write a review, create a business account on behalf of your company, or otherwise use our platform or services. For additional information regarding the individuals who have access to your personal data, please refer to the "Who may access your personal data?" section.
We respectfully request that you refrain from disclosing any sensitive personal data or documents, including information that indicates your ethnic origin, religious beliefs, or health status, or that of others.

We may collect the following public and private personal data:

Public personal data

User account information: Your username, photo, country location.
Information about reviews and ratings, including:
The firm that you reviewed.
The product you reviewed.
The date on which you submitted your review.
Regardless of whether you penned a product review, a location review, or a service review.
The content of your review and the star rating.
Your product photos or videos (if you include them in conjunction with your product review).
The business's location that you reviewed.
The date of your experience with the business about which you penned the review.
Information with regard to the number of individuals who find your review "useful" and whether you have clicked "useful" on another review.
Social networks: It allows you to link your Orm Guru profile with your social media profiles, such as Facebook ("social network"). When you do this, we automatically gather specific information about you from your social network, conditioned upon the information you have made available on the social network and your privacy settings for sharing such information on the social network. We have the option of gathering the following information:
Username and/or name.
Photo for profile

You will be informed of the information that we will acquire from the social network before your request to connect your Orm Guru profile with it is executed. Your Orm Guru account enables you to disable your social network profile from your Orm Guru profile at any time. Orm Guru will subsequently disconnect/revoke Orm Guru from your social network and remove your social network's unique ID. Nevertheless, your name and email address will be retained, and your social network profile picture will remain on your Orm Guru profile unless you modify it.

In the event that you are an Orm Guru business account holder, we may also collect the following public personal data:

Business account information: Your company name and domain, as well as any additional information you elect to include in your business profile, including the services your company provides, your company address, and the country in which you operate.

Responses to reviews or ratings from your business account: The information you provide in your response to a review, your name, the details of your company, and the date on which you submitted your response.

Private personal data

User account information: Your language of choice and password.
Your name and email address, or any other contact information you may provide to us from time to time, whether provided directly to Orm Guru or from social networks.
Reviews and ratings information, such as the dates on which you stated edited, or deleted the review.
Your identification number, order ID, or equivalent (if you or the business have provided one). In the event that we request information or documentation to verify your experience and you submit it, we will collect and process the records for the purpose(s) specified in the request.
Information about your Devices and Location: Your IP address, browser settings (including the type of browser, language, and time zone), and location.
Information regarding usage and profiling: Your Orm Guru search history, interactions with our platform, and emails we provide to you, including the time you invest on our site, the capabilities or features you have accessed, metadata and event data, advertising communications you have viewed, and links you have clicked.
Information regarding viewpoints, and What is the number of individuals who have looked through your review?
The data you provided for verification: Users provided with some specific information during the authentication process:
Your name.
Photographs of the documents you submitted.
The number and date of expiration of the documents you submitted.
Your date of birth and age.
Details regarding enquiries you submitted through an organization's website:
The business to which you directed a query.
The product with regard to which you enquired.
The question's content.
The date on which you submitted the inquiry.
The business's response to the inquiry.
Data submitted in response to a business's request for information: Businesses have the option to enquire about the experiences of reviewers, including through our "Request Information" tool. In the event that you elect to respond, we will disclose any information you furnish to the business, such as your complete name, phone number, email address, and reference ID.

Interests information: Chosen interests that are associated with your account, such as specific consents that you have granted or declined, newsletters or equivalent email preferences, and cookies that contain your personal settings.

Communication and other information: This includes metadata associated with those communications, such as the time and date, as well as communications we receive from you, such as review notifications, feedback, assistance requests, and queries via email and other electronic communication methods.

Call or Session records: For the objectives of training, quality control, and compliance, all inbound and outbound telephone or video calls made to or by Orm Guru may be recorded. In order to provide the necessary services, personal data (such as name and contact information) that is provided during a call will be digitally recorded.

Chrome extension: The following information may be collected by us if you apply our Chrome extension:

A session ID that has been allocated you, which we may be able to associate with your Orm Guru account if you have one.
Information regarding how you have made use of the Chrome extension, including page URLs where you performed actions with the extension and your preferences and settings for the Chrome extension, such as the manner in which you specify its display on your browser.
Information regarding the browser version, language settings, timezone, and screen resolution of your device and browser.
We may link data pertaining to your use of the Chrome extension and browser and device details to you if that session ID is associated with your account.
We may also acquire the following private personal data if you are a holder of an Orm Guru business account:
Information regarding business accounts: Your password.
Details concerning your business account's reports and responses to reviews: Your name, company details, the review you reported, the reason for the complaint, and the date of the report. Some of this information may be aggregated and displayed on the Orm Guru page of your business.
The data you provided for verification:
Data that you may provide when verifying information about your business, including: • Your contact information.
Photographs of the information that you provided
The number and date of expiration of the documents you provided.
Your date of birth and age.
The details of your bank account (if you are enrolled in a paid plan).

How We Gather Personal Data

We primarily collect personal data about you when you share your information when setting up an account with us, as well as your usage and profiling information, which refers to your interaction with our platform, services, or marketing emails, such as placing feedback or responding to reviews

We sometimes receive details regarding you from third parties. For example, when you sign up for an Orm Guru account using Facebook, we instantly pre-fill your account with the information we obtain from them. Similarly, when a business requests that we send you a review invitation, they provide us with your name, email address, and a reference number, such as an order ID or equivalent. We may also receive details from third parties in order to combat fraud and conduct investigations.

We also periodically gather or collect information from your computer or device as you use our services, such as your IP address, location, information about the device and browser you utilise to access Orm Guru, and usage and identifying information, such as how you engage with our platform, marketing emails, or use of our other offerings.

Who controls your personal data?

A data controller determines how and why the information you provide is used and takes charge to make sure that it is handled appropriately. A data processor analyses your information according to instructions from a data controller. These definitions are taken from India Digital Personal Data Protection Act (DPDP Act)

Orm Guru will be the data processor for any information you provide to a business through the "Request Knowledge tool, and the business will be the data controller for any invitation you receive to write a review about a business that uses our services (either directly from us or from them). As the data controllers, the relevant firm or businesses should be contacted directly if you have any queries or would like to exercise your rights about the personal data used to send you review invites.

The data controller for all other personal data that is pertaining to our platform, including information you give when you establish an account, post a review, or provide a reply, is Orm Guru A/S. Our business customers may also be data controllers of your data, including your username, date of experience, and reviews you create, contingent upon which of our services they opt to utilise.

How and why we handle your personal information
We may make use of your personal data for the following purposes: To offer our services towards you, which may include displaying your reviews and granting you access to your user account and our platform, or to facilitate your company's business for account and our own website.
When you revisit our platform and log in, we will automatically identify you to be a registered user.
Enhance our platform and services, as well as create new product features.
Respond to your enquiries and render customer service.
Send you notifications from us.
Customise your platform experience by, for instance, customising content and suggestions to reflect how you engage with our products and services.
Engage in a variety of company-specific activities, including the development of new products and services, the improvement or modification of our online platform and services, the identification of utilisation trends and insights, evaluation of the viability of our advertising campaigns, and the operation and expansion of the operations of our company. Additionally, engage in data analysis, audits, fraud detection, and content in moderation.
For the purpose of monitoring quality and staff training, we are able to enhance the quality of our products and services.
Whenever necessary, we will exercise or adhere with specific legal rights and responsibilities in connection with legal actions or for compliance, regulatory, and auditing requirements. For instance, we may maintain information if we are legally obligated to do so or if we are required to do so by a court order or regulating body.
Produce summaries of evaluations that have been publicly posted in order to improve the platform's usability.

If you have a Orm Guru user account, we may also use your personal data to:

We may also utilise your personal data to:
We cordially invite you to submit a review of Orm Guru.
Please forward a message from the business you reviewed or the business that invited you to evaluate a product or service experience through our platform.
If you elect to authenticate your identity, please provide the requested information.
If we have determined that your post or review may violate our Guidelines, we will contact you and, if required, suggest that you submit documentation to substantiate your review or experience.
Reach out you to inform you of the number of occasions your post has been reviewed and whether or not other users find it to be beneficial, or give you feedback pertaining your account on the site or the review you submitted.
Enforce our Terms of Use for Consumers.

If you have an a company account

on Orm Guru on behalf of your company, we will also use your personal data to: Notify you about a review of your company or the products you offer.
Confirm the legitimacy of your responses to evaluations.
Verify the specifics of your business and yourself.
Notify you if your response to a review is cited for containing content that is either inappropriate or in violation of our guidelines.
Enforce our Terms of Use and Sale for Businesses.

We may also utilise the data in other ways for which we provide specified notification at the point of collection.

In order to accomplish the aforementioned objectives, we may implement automated methods, such as artificial intelligence as well as machine learning.

We must analyse your personal data in order to:

Perform our contract with you or your organisation.
The operation of an online review platform in accordance with applicable legal acts and the exercise and compliance with our own legal rights and obligations.
We will continue to protect our legitimate business interests, which include the operation of our website and business, as well as the provision of our services to you. In the event that we process your personal data on the basis of a legitimate interest, we will only do so if the processing is pertinent, adequate, and restricted to the extent necessary for the purpose for which it was collected. We will always ensure that our proper objectives do not unjustly affect your own freedoms and rights.
Execute a mission that is conducted in the public interest.
Where necessary, establish, exercise, or defend legal claims.

You have the right to revoke your consent at any time, whether by utilising the functionality within the relevant product feature or by contacting us (see 'Contact us' below), in the event that you have explicitly given your consent for us to process your personal data, such as when you subscribe to our newsletters or accept specific cookies on your device. However, please be advised that we may have the authority to continue processing your information if it can be justified under one of the other legal bases mentioned above.

You have the right to object to the manner in which we process the information you provide or to request that we restrict the processing. More information regarding your rights can be found in the section below.

Who may access your personal data?

We makes your identifiable data publicly available on our platform so that any individual can learn about your interactions with specific business entities. Keep in mind that using your real name as your login may expose your identify on our public website. For additional information about your public personal data, please refer to our Help Center article.

The details that you choose to add on your public Orm Guru profile as a business user will also be regarded as public personal data and will be available to everybody who visits the Orm Guru website.

Your private personal data on Orm Guru (for both reviewers and business users)

Your information will be accessible to certain Orm Guru staff members in order to support the "Why and how we use your specific data" portion of this privacy statement. But according to Orm Guru's operating guidelines, access is limited to individuals who have a legitimate need relating to their jobs.

Once you are our consumer and one of our business clients gave you a review invitation using our platform, they will be able to access your information in their Orm Guru Business account. Businesses can connect your review with their invitation if you respond to their invitation by writing a review on Orm Guru using our review invitation services. Reminder: If you have any questions, you should contact our commercial clients, who are the data controllers of this information.

Your personal information gets shared with websites, firms, and independent third-party services.

Maximizing reviews and related content's global visibility, accessibility, and usefulness is one of Orm Guru's primary objectives. We therefore enable different third-party organizations to use interfaces for applications and other programmed data transfer methodologies accessible through our platform to access public personal data, such as usernames, user profile information, review content, and responses to business reviews (as further detailed in the ‘Personal data we collect’ section of this privacy policy), and utilize and integrate such public personal data through the products and services they offer. This expands the audience that could be reached as well as the awareness of Orm Guru, customer evaluations, and the insightful information they offer among consumers and businesses. Only when such third parties accept data license conditions that apply protections suitable for the data and the interests of the relevant data subjects do we provide public personal data available to them in this manner. For details on how to opt out of certain aspects of this data sharing, please refer to the section below titled "Your Rights."

Search engines and other interfaces that provide information in response to user requests (including AI-powered systems) are among the categories of third parties that may access, utilize, and incorporate such publicly available personal data;
companies for which, whether invited or not, you provided an Orm Guru review of a product or service;
platforms that, in the opinion of Orm Guru, would be valuable or significant for users to look for and obtain reviews and associated content, such as both business and consumer portals like shopping guides and pricing comparison websites;
Application partners and platforms,
Social networks; and
A license agreement between Orm Guru and any other third party that grants access to public personal data.

If you opt to reply to a reviewed company's ask for information (for instance, through our "Request Information" function), the information is forwarded straight to the company that made the request. In order to confirm your experience, we may occasionally need to request documentation. For instance, when your review is flagged by our specialized software and deleted from Orm Guru. Although we will never provide the reviewed company access to your documents, we might in some cases do so if you have an order ID, reference number, or anything similar, unless you specifically request that we not.

Your personal information is disclosed to data processors.

Only trusted third parties, including Orm Guru subsidiaries, additional companies in the Orm Guru group, and businesses we work with to offer our services, receive your personal information. These third parties ("data processors") offer us a wide range of services that are deemed necessary to ensure our platform's technical functioning and service delivery.

We were the data controller for the personally identifiable data that these other organizations process. The data processors and we establish data processing agreements that require them to follow our instructions only. We reserve the right to instruct data processors to process data for platform use and in compliance with this policy.

We perform audits to ensure that data processors have put in place appropriate organizational and technical safeguards to stop information from getting accidentally or illegally destroyed, lost, or deteriorating, as well as from being misused, disclosed to unauthorized parties, or otherwise violating data protection laws.

Some of these third-party services and data processors will be based in nations other than your own, and their data protection laws may differ or be less strict. Regardless of location, we will make sure that the required protections are in place to protect your data, subject to local legislation in these countries.

We attain this by combining adequate organizational, technical skills, and administrative safety protocols with the implementation of the required legal contracts to support these demands. For instance, we won't send personal information on European users outside the European Economic Area unless a procedure approved by the European Commission has been established to verify the transfer.

Related disclosures

Along with to the aforementioned, we additionally provide your personal information to the next parties under the conditions that follow:

to abide by the law or to address allegations, court orders, summons, and other legal procedures, as well as demands from the general public and other bodies.
to collaborate on investigations or case referrals with government authorities and regulatory entities.
In connection with the implementation of our Terms of Use for Consumers, Guidelines for Reviewers, Terms of Use and Sale for Businesses, and Guidelines for Businesses, to third parties.
To other organizations in order to safeguard our business activities or those of our affiliates.
To other entities in order to safeguard our rights, security, confidentiality, or property, as well as the fact that of our affiliates, you, or others.
To third parties in order to limit the damages that we may sustain or pursue available remedies.
To third parties in order to investigate, prevent, or take action with regard to suspected or known unlawful conduct, including however not limited to fraud and improper use of our platform.
In the case of any revamping, merger, the purchase, sale, partnership arrangement, task, transfer, or other sale of any part or all of our company's operations or assets (including those associated with any insolvency or similar procedures), to third parties.

What is the period of storage for your personal data?

We preserve your data for the period of time necessary to fulfill our obligations or as mandated by law. This depends on the reason for the collection and whether we have a continuing legal basis to do so (e.g., to fulfill an agreement between us, perform the service that you demanded, meet the requirements of the law, or for our legitimate interests). We will either delete or anonymize your data when there is no longer a valid reason to retain it, ensuring that it does not identify you. We handle data differently based on its intended purpose; however, you have the option to either request that we delete your identifiable information or have us do so on your behalf (see 'Your rights' below).

Your personal data, including your feedback, is retained for the duration of your Orm Guru account or as required to provide our services. We are obligated by law or have strong legitimate reasons to retain certain data if you delete your Orm Guru account. Security, fraud and interface abuse prevention, compliance with legal or regulatory requirements, and the defense of our legitimate interests are among the reasons we may retain certain data for extended periods.

What procedures do we implement to ensure the security of your personal data?

Our primary objective is to ensure the confidentiality of your personal data. We implement an array of administrative, specialized, and organizational protections to safeguard your personal data within our organization, and we conduct routine system audits to identify possible loopholes. Nevertheless, we are unable to guarantee or guarantee the security of the data that you transmit to us, as the internet is not a completely secure environment. We recommend that you refrain from including any private data in your communications to us, as the platform may not encrypt the information.

We constantly striving to enhance our security practices and policies, and we will revise this data as these practices develop.

Do we use cookies?

We engage cookies along with associated technologies to assist in the delivery, maximizing efficiency, personalization, and analysis of our services, as well as for marketing reasons.

In order to gather data for the objectives outlined in this policy, we employ a combination of technologies, including pixels and identification codes, in addition to cookies.

What is the meaning of a cookie?

A cookie is a bit of text that is sent to your web browser and retained on your computer or device at the time of request of the websites you please browse or applications it usage. Cookies are used to store information about your personal preferences and settings, which is essential for us to deliver the most accurate and consistent experience possible. We also employ cookies to record data regarding experiments or new enhancements that we may test in order to monitor your usage of our services and determine their effectiveness.

Cookies may be established on our website by us, other companies with whom we are collaborating, or autonomous third parties, including marketers.

What is the concept of pixels?

Pixels are transparent image files that are tiny and embedded within an email or web page. We employ them to comprehend the manner in which you engage with our services, which encompasses marketing communications.

What are these monitoring codes?

Tracking identifiers are small pieces of code that are incorporated into a webpage to monitor activities such as exchanges and visits. In order to gain a more comprehensive understanding of your interactions with our services, the advertisements you view, and the overall functionality of our platform, we implement monitoring codes.

For additional information and specifics pertaining the categories of cookies and other comparable technologies which we employ, please go to our Cookie Policies.

Your privileges

As outlined below, you have the following obligations with respect to the personally identifiable information we retain about you.

In some cases, these rights could be restricted if completing your inquiry involves disclosing personal data about an additional person or if your request that we delete data that we have a legal obligation to retain or have an overriding legitimate interest in retaining. If you have outstanding concerns, you have the option to file an issue with an information privacy authority. Please refer to the Privacy section of our Help Center for additional details on how to accomplish this.

Download and access your personal information

You are at the opportunity to confirm whether Orm Guru is processing personal data regarding you and, if so, to obtain that personal data, as well as other details about the information being processed. Please refer to the Privacy section in our Help page for additional details on how to accomplish this.

If you do not have an account on Orm Guru, or if you have a business account, you may inquire about your personal data by sending an email to privacy@Orm Guru.com.

Amendment and erasure of your personal data

You possess the ability to correct, amend, or delete the information in your Orm Guru user account if any of the personally identifiable information we have about you is inaccurate or misleading, if any of your personal information changes, or if you no longer wish to be visible on the platform. Alternatively, you may send an email to privacy@OrmGuru.com to inquire about the correction or elimination of your information.

For more information regarding data deletion, please consult the subsection titled "How long do we store your personal data?"

The right to stand aside

We may disclose your public personal data to specific partners (refer to "Your personalized data published with autonomous third-party services, web pages, and businesses"). In the event that your rights are more important than our interests, you may choose to forgo the sharing of this data by submitting this form.

Additional privileges

Along with to the rights mentioned above regarding your personal data, you have the right to object to the processing of your specific data and the precisely to have the analyzing of your particular data restricted (particularly in cases where the data is not required to be processed to satisfy a contractual or other legal obligation, such as the handling of your personal data for promotional purposes).

In the event that we have requested your permission, you have the right to revoke it at any time. You have the option to revoke your consent by contacting us (see 'Contact us' below) or by utilizing the functionality available within the relevant product feature. If you request to revoke your consent for Orm Guru to process your data, the processing that has already occurred will not be impacted.

Please know that the privileges mentioned above are not unconditional and may be restricted. For instance, we may decline to implement your request for action if it would disclose personal information regarding another individual or if you request that we purge information that we are legally obligated to retain or have compelling legitimate interests in retaining. If you have unresolved concerns, you possess the right to file an appeal with the appropriate data protection authority. Please refer to the Privacy section of our Help Center for additional details on how to accomplish this.

Information with regard to children

We do not intentionally collect personal data from minors under the age of 18, and our platform is not intended for them. Please inform us at the contact information provided below if you become aware that a minor under the age of 18 has provided us with their personal data.

Amendments to this policy

We reserve the right to modify this policy at any given time. The necessity of these modifications may arise from the changing nature of laws, regulations, and marketplace standards, or we may have to modify our services or company. We will publish the modifications on this page and urge you to consult our Privacy Policy in order to remain informed.

We will provide you with additional notice, such as via email or our platform, if we make adjustments that materially alter your privacy rights. You will be deemed to have accepted and agreed to the amended policy if you continue to use our platform or services after we publish or send a notice about such changes.

Contact us

Our objective is to ensure that this information is as transparent and comprehensible as feasible. However, if you continue to have inquiries regarding the manner in which we handle your personal data or wish to exercise your rights as outlined in our policy, please do not hesitate to reach out to our Data Protection Officer at privacy@OrmGuru.com.

You can reach us by mail at:

Orm Guru, ARUN VIHAR, 1191, SEC 37, NOIDA