Customers can shop directly with small businesses that list and ship their own products through our platform. You and the merchant/supplier/business owner deal directly with any exchanges, refunds, or returns because each business is independent.
Our platform's return and exchange policy is as follows:
- Get in touch with the business's owner or manager directly if you need to arrange for a product exchange or refund.
- The profile pages of all suppliers have contact information.
- Before making a purchase, make sure you read the supplier's return and exchange policy thoroughly.
- On behalf of sellers, our site does not handle refunds, exchanges, or returns.
- Feel free to contact us via our online customer care page (customerservice@ormguru.com) or our toll-free hotline () with any questions or problems you may have.
- Your support is greatly appreciated.
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